DELIVERY & RETURNS

Shipping Charges
  • Moooka delivers across South Africa via (The Courier Guy) courier
  • All orders are shipped from Johannesburg
  • Shipping charges are quoted upon check-out and are based on your location and shipping preferences
  • You will only be allowed to complete your order once you have selected a valid Area/Suburb so that the accurate shipping charge can be added to your order total
  • The shipping charges are pulled directly from The Courier Guy system and are not in our control, we do not add any additional fees to these charges
 
Order dispatching
  • Allow for 1 working day from the time of payment confirmation, for your order to be processed and packed in our warehouse and booked with The Courier Guy
  • You will receive a tracking number via email to the email address listed on your account profile once the item has been packed & booked for collection by The Courier Guy
  • Orders are shipped out each weekday morning between 8am and 10am only
  • All orders confirmed (ie. payment received) before 8am weekdays, will be included in the orders dispatched that day wherever possible, but this cannot be guaranteed and is based on order volumes for the day
  • Any orders confirmed after 8am on a weekday will fall into the following working day’s dispatch
 
Shipping Services
  • Your shipping selection and the timeline that relates to it, will only apply from when the parcel is booked with the courier and leaves our premesis, not from the time your order was placed
    eg.  if you order on a Thursday at 2pm and select SAMEDAY service, you cannot expect the parcel to arrive that same day, it will only be dispatched the following working morning (after packing time stated above) and will arrive on the same day of dispatch- in this case Friday
  • A general guideline to delivery timelines (from time parcel is collected):
    • LOCAL SAME DAY FLYER: delivery on the same day between 2pm & 5pm (applicable to JHB & PTA only)
    • LOCAL OVERNIGHT FLYER: delivery on the next working day between 8am & 10am (applicable to JHB & PTA only)
    • OVERNIGHT COURIER: delivery by 11am on the next working day (applies only to major centres i.e. Cape Town, Durban, Johannesburg, Port Elizabeth, and Pretoria etc)
    • AIRFREIGHT: delivery is normally within 24 to 36 hours (deliveries to regional centres will take approximately 48 to 96 hours depending on the distance from a major centre)
    • ECONOMY: average transit times vary from a 36 hour service (Durban, Bloemfontein) to 120 hours
PLEASE NOTE
  • The Courier Guy do not operate on weekends (confirmed orders received after 8am on a Friday, will be dispatched on Monday morning)
  • The Courier Guy do not operate on Public Holidays (confirmed orders received after 8am on the day before a Public Holiday, will be dispatched on the next working morning)

Please email info@moooka.co.za should you have any queries regarding your shipment

 
 
Returns
  • Due to the personal nature of our product, we are unable to provide refunds for any unwanted products
  • We encourage all customers to engage with us should they be unsatisfied with the function of the product as in many cases this can be resolved by proper placement and use of the product
    • We handle all customer complaints on a case by case basis and resolve to find an amicable solution per query
  • Should you find your Moooka to be defective and we can determine it was a default in the manufacturing process, we will replace your product (incl. delivery to you) free of charge
  • Unused and unopened products can be returned for a refund of your purchase price
    • Refunds will only be valid for the purchase price of the item and courier fee’s for the original delivery of the item will not be refunded
    • Refunds are subject to further deductions to cover the courier fee to collect the return, and any applicable bank fee’s to process the refund

Should you have a return request or query, please email info@moooka.co.za 

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